Visitors to the site - the person who came to the site https://chzda.ru purpose without placing an order.
User - an individual website visitors accept the terms of this Agreement and willing to place orders online store "Chelyabinsk plant distillation apparatus"
Buyer - user to place orders in the shop https://chzda.ru.
Seller - Limited Liability Company "CHZDA" (BIN 1167456087237, INN 7448193069, KPP 744801001, address: 454021, Chelyabinsk, st. Zvenigorodskaya, 68).
Online shop - Web site belonging to the Seller, located on the Internet at https://presents-decor.ru, which shows the goods and services offered by the Seller for the purchase, as well as payment terms and delivery to the customer.
Website - https://chzda.ru
Goods - gifts, decorations and interior decoration and other goods for sale on the merchant's website.
Order - duly executed request buyers to purchase and delivery to the address specified by the Buyer or by Pickup by the customer selected on the Site.
1. General Provisions
1.1. Seller sells goods online store at https://chzda.ru.
1.2. When ordering goods through the online store, the user agrees to the terms of the sale of goods set out below (hereinafter - Terms & Conditions). If you disagree with this User Agreement (hereinafter - the Agreement / Public Offer) The User must immediately stop using the service and leave the site https://chzda.ru.
1.3. These Terms of sale of goods, as well as information about the products displayed on the Site are public offer in accordance with claim 2 st.437 st.435 and the Civil Code of the Russian Federation.
1.4. Agreement may be amended by the Seller unilaterally and without notice to the User / Buyer. The new version of the Agreement shall enter into force after ten (10) calendar days from the date of its publication on the Site, unless otherwise provided by the terms of this Agreement.
1.5. Public offer recognized accepted by visitors to the site / the Buyer from the time of registration visitors to the site, design the buyer ordered without authorization on the Site.
Contract retail sale is concluded with the issuance of the Seller to the Buyer, or cash sales receipt or other document confirming the payment for goods.
Inform the seller your e-mail and phone number, website visitors / User / Buyer agrees to the use of such means of communication by the Seller, as well as third parties engaged by them for the purpose of fulfilling obligations to the website visitors / users / buyers, in order to implement advertising and mailings informational, containing information about discounts, upcoming and current promotions and other activities of the Seller, the transfer order to the delivery, as well as other information directly related to the fulfillment of obligations by the Purchaser under this Public Offer.
2. Subject of the Agreement
2.1. The subject of this Agreement is to enable users to purchase for personal, family, household and other needs not related to business activities, products presented in the catalog online store at https://chzda.ru.
2.2. This Agreement applies to all types of goods and services available on the site until such proposals with the description in the catalog are present online store.
3. Register on the site
3.1. Register on the site by using the pop-up window "Registration".
3.2. Registration on the site is not required for ordering.
3.3. Seller is not responsible for the accuracy and correctness of information provided by users during registration.
3.4. User agrees not to disclose to third parties the login and password provided by the User upon registration. In the event of the User suspicions about the safety of his login and password, or possible unauthorized use by third parties, the User agrees to immediately notify the Seller by sending a e-mail to: email@example.com
3.5. Community User / Buyer with Call-center operators / managers and other representatives of the Seller must be based on the principles of generally accepted morality and communication etiquette. It is strictly forbidden to use swear words, swearing, offensive language, as well as threats and blackmail, no matter in what form and to whom they were addressed.
4. Goods and procedure of purchase
4.1. Seller shall ensure in its stock products displayed on the Site. Goods accompanying photos are simple illustrations to it, and may differ from the actual appearance of the goods. Accompanying product descriptions / specifications are not intended to be exhaustive informative and may contain errors. For details on the goods the buyer must contact Customer Support.
4.2. In the absence of buyers of the goods ordered in stock Seller, the latter is entitled to exclude the specified item from the Order / cancel the Buyer's order by notifying the customer by sending an appropriate e-mail message to the address specified by the Buyer during registration (or a call Call-center operators Seller).
4.3. If canceled completely or partially prepaid order worth canceled the item is returned to the Buyer the way the product has been paid.
4.4. Buyer's order shall be in accordance with the procedures specified on the website under "Delivery" at https://chzda.ru/fast-delivery.html and "Payment" https://chzda.ru/payment.html.
4.5. Buyer shall be solely responsible for providing false information, resulting in an inability to proper performance by the Seller of its obligations to Buyer.
4.6. After placing your order on the Site Buyer provides information on the expected date of delivery by sending an email to the address specified by the Buyer when registering, or by telephone. Manager serving this Order clarifies the order details, coordinates the delivery date which depending on availability of the ordered goods to the warehouse of the Seller and the time needed for processing and delivery of orders.
4.7. Expected date of delivery of the order to the delivery service report the buyer manager serving the Order, by e-mail or call control to the Buyer.
5. Delivery Policy
5.1. Methods and approximate timing of delivery indicated on the website under "Delivery" at https://chzda.ru/fast-delivery.html. Specific delivery time may be agreed by the Buyer with the operator of the Call-center in the order confirmation.
5.2. The territory of the delivery of the goods presented on this site is limited outside the Russian Federation and the Republic of Kazakhstan.
5.3. Delays in delivery due to unforeseen circumstances may have occurred through no fault of Seller.
5.4. Upon delivery order is presented to the Buyer or a third person specified in the order as the recipient (the Purchaser or a third person referred to as "the Recipient"). At impossibility of receiving the order, paid by cash settlement, the persons mentioned above, the order may be served on the person who can provide information about the order (number of origin and / or the full name of Recipient), as well as pay for the order in full the person performing the delivery of the order.
5.5. To prevent fraud, and to perform its obligations referred to in paragraph 5 of this Agreement, with the presentation of the Order prepaid person carrying out the delivery of the order, the right to request a document certifying the identity of the recipient, and specify the type and number of the document provided to the Recipient receipt of the order. The seller guarantees the confidentiality and protection of personal data Recipient (paragraph 9.3.).
5.6. The risk of accidental loss or damage to the goods passes to the Buyer upon delivery to him of the Order and putting the order recipient signatures in documents confirming the delivery of the order. In the case of non-delivery of the Order Seller shall indemnify Buyer against the cost of prepaid buyers place an order and delivery in full upon receipt of confirmation of the loss of Delivery Services Order.
5.7. Shipping cost is calculated individually for each of the Order, based on the weight of the goods, the region and the method of delivery, as well as (if necessary) forms of payment, and indicated on the website at the last stage of the ordering process.
5.8. Obligation of the seller to transfer the goods to the Buyer shall be considered performed at the time of delivery of the goods by courier to the Recipient or Recipient receipt of the goods in the post office.
Upon receipt of the order in the post office recipient after payment of the delivered goods is obliged to inspect the delivered product and make it opened in the presence of employees of Russian Post to test the Goods to conform to the number, range and completeness of the goods and to check the life of the delivered goods and packaging integrity. In the case of claims to the delivered goods (failure to invest, investing goods than the one specified in the inventory of departure, manufacturing defects, other claims) as directed by the Recipient postal workers Russia is the Act of nonconformity. If the recipient does not claim were filed in the above order, the Seller is considered fully and properly fulfilled its duty to surrender the goods.
In case of return delivered by the Russian Post Goods due to the presence of claims to goods Recipient shall attach to items containing the returned product, the following documents:
an application for a refund;
a copy of the deficiencies identified;
copy of the receipt;
a copy of the inventory items;
5.9. When making the order from the courier, the Recipient is obliged to inspect the delivered product and test it to conform to the number, range and completeness of the goods and to check the life of the delivered goods and packaging integrity. If there are no claims to the delivered goods recipient signs the "Form of delivery orders" and pays the Order (in the absence of 100% prepayment). Signature in the delivery documents show that claims to the goods recipient is not stated and the Seller fully and properly fulfilled its duty to surrender the goods.
5.10. Time Spent courier to the address of the Recipient is limited to 15 minutes.
5.11. To specify the date, time and route of delivery, if necessary, can be a manager, that binds to the Buyer to confirm your order.
5.12. User understands and agrees that:
implementation of delivery - a separate service, not an integral part of the goods purchased by the Buyer, the implementation of which ends at the time of the recipient of goods and the payment for it. Complaints about the quality of purchased goods that arose after the receipt and payment of goods, dealt with in accordance with the Law "On Protection of Consumers' Rights and the warranty of the Seller. In connection with this acquisition of goods delivery does not give the Buyer the right to demand delivery of purchased goods for warranty or replacement, makes it impossible to perform warranty service or replacement of the goods by the Buyer to the exit and do not imply the possibility of the return shipping cost of the goods in cases where the buyer has entitled to a refund for the product as such, in accordance with the Law "on Protection of Consumers' Rights.
6. Payment for goods
6.1. The price of goods specified in Russian rubles and includes VAT.
6.2. Product price indicated on the website. In the case of an incorrect price specified ordered the buyer of goods, the Seller shall inform the Buyer to confirm the order to rectify the price or cancellation of the order. If it is impossible to contact the buyer this order is annulled. If the order was paid by the Seller to the Buyer returns the sum paid for the order in the same manner in which it was paid.
6.3. The price of the goods on the Site may be changed unilaterally by the Seller. The price of goods ordered by the Buyer can not be changed. Price may be differentiated by region.
6.4. Features of payment of the goods by credit card:
6.4.1 In accordance with the provisions of the Central Bank of the Russian Federation "On the issue of bank cards and transactions made with the use of payment cards" from 24.12.2004 № 266-P operations with bank cards are made by the card holder or his authorized representative.
6.4.2 Authorization transactions on bank cards is carried out by the bank. If the bank has reason to believe that the operation is fraudulent, the bank is entitled to refuse to implement this operation. Fraudulent transactions with bank cards fall under the scope of Article 159 of the Criminal Code.
6.4.3 In order to avoid cases of various kinds of misuse of credit cards when paying for all Orders placed on the Site and prepaid credit card, checked by the Seller. In order to verify the identity of the owner and his eligibility to use the card Seller may require the Buyer to issue such an order, the presentation of the identity document.
6.5. Seller may offer discounts on goods and install the program bonuses. Types of discounts, bonuses, terms and conditions listed on the site charges and can be changed unilaterally by the Seller.
6.6. When conducting marketing activities, involving investment of any objects in the departure from the order of the buyer, delivery of the investments at the expense of the Buyer. To abandon investments, the Buyer shall contact Customer Service.
6.7. Upon delivery of goods by mail Russia total value of the goods subject to an increase in the cost of shipping in the amount specified in the section "Methods of delivery on Russia" https://chzda.ru/delivery/.
6.8. The seller keeps statistics repurchased buyer ordered. This product is considered to be incomplete, if the buyer is informed about changing purchasing decisions before the start of the build order is in stock. If the Buyer has informed the Seller about it after the start of the build order in stock, such goods shall be deemed rejected. Seller shall be entitled to make a decision about blocking Buyer Services "Upon receipt" in the two cases. Firstly, if in accordance with the specified statistics under the previously designed a row of 3 or more orders amount of rejected goods Buyer will be more than 70 percent of the total volume of delivered goods. Second, if the share of partly completed orders will be more than 60% of the total ordering and the number of partly completed orders will be at least 5. Subsequently buyer can re-use the "If you receive" only after the redemption from one to three orders totaling 10,000 rubles within three months.
6.9. Seller has the right to limit payment options available to customers depending on the size of the order. Payment Method "Upon receipt" is not available for orders that contain more than 20 products, or total order amount is more than 100,000 rubles and (or) the delivery address is outside of the city of Chelyabinsk.
7. Return of goods and money
7.1. Return of goods is carried out in accordance with the "conditions of return," stated on the website at https://chzda.ru/vozvrat-tovara.html
7.2. Return the goods of good quality
7.2.1. The buyer has the right to refuse to order the product at any time before it is received, and upon receipt of goods - within 14 days, excluding the day of purchase, except for the goods specified in Sec. 7.2.4. of this Agreement. Return the goods of good quality is possible if its trade dress, consumer characteristics, and a document confirming the fact and conditions of purchase of goods.
7.2.2. In case of refusal of the goods according to the Buyer p.7.2.1. Seller returns him the value of returned goods, except for Seller's costs associated with the delivery buyer return the goods within 10 days of receipt of returned goods to the warehouse of the Seller by the Buyer with the completed application for a refund.
7.2.3. If at the time of treatment Buyer similar product is not on sale at the Seller, Buyer shall have the right to refuse to perform this Agreement and to demand the return of goods paid for a sum of money. The seller must refund the amount of money returned goods within 3 days from the date of return of the goods.
7.2.4. Non-refundable perfumes, cosmetics, textiles (cotton, linen, silk, wool and synthetic fabrics, non-woven products such as fabrics - tape, ribbons, lace, etc.), garments and knitwear, the normal use of which does not provide for other clothing between them and the body, including swimwear, lingerie, hosiery, etc.
7.3. Return of goods inadequate quality:
7.3.1. Under the goods of inadequate quality meant a product that is defective and can not enforce their functional qualities. The resulting product must conform to the description on the website. Unlike design elements or registration statement on the website of the description is not a sign of poor quality.
7.3.2. Appearance and completeness of goods, as well as the completeness of all orders must be verified by the Recipient at the time of delivery.
7.3.3. When delivered to the buyer puts his signature on the delivery receipt in the box: "Order received, completeness complete, and the number of claims to the appearance of the goods do not have." After receiving the order claims to external defects of the goods, its quantity, completeness and presentation are not accepted.
7.3.4. If the buyer was handed the goods of improper quality and signified it was not agreed upon in advance by the Seller, the Buyer shall be entitled to benefit from the provisions of Art. 18 "Consumer rights when detecting flaws in the product" of the Law on Consumer Protection.
7.3.5. Claims for refund of a sum of money for the goods to be satisfied within 10 days from the date of request (Art. 22 of the RF Law "On Protection of Consumer Rights").
7.4. Refunds made by returning the value of the product purchased on the bank card or postal order. The method must be specified in the appropriate field application for refund of goods that can be found here.
8.1. Seller is not liable for damage caused by the customer due to improper use of items purchased in the shop.
8.2. Seller is not responsible for the content and functioning of external sites.
9. Privacy and Data Protection
9.1. Personal data of the User / Buyer is processed in accordance with the Federal Law "On Personal Data» № 152-FZ.
9.2. When you register on the site provides the following information: name, first name, telephone number, email address, birth date, gender, address for delivery of the goods.
9.3. By providing your personal information to the Seller, visitors to the site / user / buyer agrees to process them by the Seller, including in order to fulfill obligations to the Seller of visitors to the site / user / purchaser under this Public Offer, promotion sellers of goods and services of electronic and sms polls , monitor the results of marketing campaigns, customer support organization delivered to the buyer, the raffle prizes among site visitors / users / buyers, monitoring satisfaction of site visitors / user / purchaser, as well as the quality of services provided by the Seller.
9.4. Processing of personal data means any action (operation) or a set of actions (operations) performed with the use of automation or without the use of such means with personal data, including collection, recording, accumulation, storage, clarification (update, change) extraction, use, transfer (including transfer to third parties, without excluding the cross-border transfer, if the need for it arose in the course of performance), depersonalization, blocking, deletion, destruction of personal data.
9.4.1. Seller has the right to send information, including advertising messages to e-mail and mobile phone user / purchaser with his consent. The user / purchaser shall be entitled to opt out of receiving promotional and other information without explanation. Service message informing the user / purchaser of the order and stages of processing are sent automatically and can not be rejected by the user / buyer.
9.4.2 Withdrawal of consent to the processing of personal data carried out by revoking acceptance of this public offer.
9.5. Seller has the right to use the technology «cookies». «Cookies» does not contain confidential information and is not shared with third parties.
9.6. Seller receives information about the ip-addresses of our visitors https://chzda.ru/. This information is used to identify the visitor.
9.7. Seller is not responsible for information provided by the User / Buyer on the Site in an accessible form.
9.8. Seller shall be entitled to record telephone conversations with the user / purchaser. The Seller agrees to: prevent unauthorized access to the information obtained in the course of telephone conversations, and / or transfer to third parties, not directly related to the execution of the order, in accordance with para. 4 of Art. 16 of the Federal Law "On Information, Information Technologies and Protection of Information."
10. Validity of the public offer
10.1 of this public offer shall enter into force on the date of its acceptance of site visitors / Buyer, and is valid until revocation of acceptance of the Public Offer.
11. Additional Terms
11.1. Seller may assign or otherwise transfer your rights and obligations arising from its relationships with customers, third parties.
11.2. Online shop that provides a service may temporarily partially or completely unavailable due to maintenance or other work, or any other technical reasons. The technical service of the Seller has the right to periodically carry out the necessary preventive or other work with a preliminary notification to the Buyer, or without it.
11.3. The relations between the User / Buyer and the Seller, the provisions of the Russian legislation.
11.4. In case of questions and complaints from the user / purchaser should refer it to the Seller by telephone or other available means. All disputes arising sides will try to resolve through negotiation, if not agreement, the dispute shall be referred to the judicial authority in accordance with current legislation.
11.5. Recognition by the court of invalidity of any provision of this Agreement shall not entail the invalidity of the remaining provisions.